Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
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Installed Software List:
You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D or RunAlyzer to locate and get rid of these entries.
- Products that have a key or property named "inethnfd".
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
- The file at "<$COMMONPROGRAMFILES>\Config\uninstinethnfd.exe".
- The file at "<$SYSDIR>\drivers\nethfdrv.sys".
- The file at "<$SYSDIR>\hfnapi.dll".
- The file at "<$SYSDIR>\hfpapi.dll".
- The file at "<$SYSDIR>\installd.exe".
- The file at "<$SYSDIR>\nethtsrv.exe".
- The file at "<$SYSDIR>\netupdsrv.exe".
Make sure you set your file manager to display hidden and system files. If Win32.Agent.heqj uses rootkit technologies, use the rootkit scanner integrated into Spybot-S&D 2.x or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D to remove them.
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,