Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
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Threat Details:
Categories:
- pups
Description:
Removal Instructions:
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
- The file at "<$LOCALAPPDATA>\InboxAceTooltab\TooltabExtension.dll".
Make sure you set your file manager to display hidden and system files. If PU.Mindspark.InboxAce uses rootkit technologies, use the rootkit scanner integrated into Spybot-S&D 2.x or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D to remove them.
Folders:
Please use Windows Explorer or another file manager of your choice to locate and delete these folders.
- The directory at "<$LOCALAPPDATA>\Google\Chrome\User Data\Default\Extensions\fkfcmeoepjhclglafbppmeidjjolcgid".
- The directory at "<$LOCALAPPDATA>\Google\Chrome\User Data\Default\Local Extension Settings\fkfcmeoepjhclglafbppmeidjjolcgid".
- The directory at "<$LOCALAPPDATA>\Google\Chrome\User Data\Default\Sync Extension Settings\fkfcmeoepjhclglafbppmeidjjolcgid".
- The directory at "<$LOCALAPPDATA>\InboxAceTooltab".
Make sure you set your file manager to display hidden and system files. If PU.Mindspark.InboxAce uses rootkit technologies, use our RootAlyzer or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!
Registry:
You can use regedit.exe (included in Windows) to locate and delete these registry entries.
- Delete the registry key "InboxAce" at "HKEY_CURRENT_USER\Software\".
- Delete the registry key "InboxAceTooltab Uninstall Internet Explorer" at "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall\".
If PU.Mindspark.InboxAce uses rootkit technologies, use our RegAlyzer, RootAlyzer or our Total Commander anti-rootkit plugins.
Browser:
The following browser plugins or items can either be removed directly in your browser, or through the help of e.g. Spybot-S&D or RunAlyzer.
- Please check your bookmarks for links to "<regexpr>http\://hp.myway\.com/inboxace. ".
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
- Please read these instructions before requesting assistance,
- Then start your own thread in the Malware Removal Forum where a volunteer analyst will advise you as soon as available.
There are more files or system entries belonging to this product that <$SPYBOTSD> can remove, but that cannot be easily described in text. Please use <$SPYBOTSD> to make sure <$PRODUCTNAME> gets completely removed.