No Updates Log Found/Hash Error

This issue was caused by a problem file included in our updates.

To fix this issue, please go to the Spybot program folder and delete the contents of the Includes folder:
C:\Program Files (x86)\Spybot – Search & Destroy 2\Includes

Once you have done this, please try to update again.

  • Open Spybot by right-clicking on the Spybot icon, and clicking “Run as Administrator”.
  • Tick “Advanced User Mode”, if this is unticked in the Start Center.
  • Click on “Update”.
  • If the Updates fail on their 1st attempt, please click the update button again.

We also recommend temporarily disabling any other security programs that could be running which may interfere with the Spybot update, causing it to fail.


FAQ Category: Error Messages, Known Issues, Spybot 2, Updates

Failed to install Spybot 2 antivirus signatures (error -2005)!

Some users have experienced issues with the latest update.

If you are experiencing update issues, please follow the steps below to try and solve the problem:

Please download the file from the the link below, and copy it into the Spybot program folder.
https://www.safer-networking.org/files/missing-files/spybotsd2-install-bdcore-update-2016.exe

The Spybot Program Folder is located here:

In 32-Bit systems : C:\Program Files\Spybot – Search & Destroy 2
In 64-Bit systems : C:\Program Files(x86)\Spybot – Search & Destroy 2

After this file has been downloaded and moved, please run the file.

Once you have run the installer, please restart your machine then try to update again.

– Open Spybot by right-clicking on the Spybot icon on your Desktop, and clicking “Run as administrator”.

– Tick the checkbox next to “Advanced User Mode”.

– Click on “Update” to search for new updates.

– In the Update window displayed, click “Update” again to download and install any new updates.

If the update fails on the 1st attempt, please press the update button again.

You should also disable any other security programs that could be running which may interfere with the Spybot update, causing it to fail.

If you are still unable to update Spybot, please take a screenshot of the update window and any other error messages you receive, then send them to Team Spybot by using the link below to the Request Support page:

https://www.safer-networking.org/support/ticket/technical

See the following links for more information on how to take a screenshot:

Using Paint:
http://www.take-a-screenshot.org

Using the snipping tool:
http://windows.microsoft.com/en-ie/windows/use-snipping-tool-capture-screen-shots#1TC=windows-


FAQ Category: Error Messages, Known Issues, Spybot 2, Updates

Spybot 2.5 Prompt – Post Windows 10 Spybot-install

If you have installed Spybot recently, you may have noticed the appearance of a “Post Windows 10 Spybot-install” file on your Desktop after installation.

What is it?

  • This file was included in our updates for users upgrading to Windows 10.

    During the upgrade process, Spybot is likely to be uninstalled. It can be reinstalled by running this file, which will survive the upgrade process.

  • If this method does not work for you, please see here for reinstallation instructions.

What do I do with it?

  • If you do not plan to upgrade to Windows 10, this file can be deleted. You can get this file back if you need to by reinstalling Spybot.
  • You can also delete the folder:
    C:\Program Files\Common Files\AV\Spybot – Search and Destroy
  • If you do plan to upgrade to Windows 10, or already have, you can run this file to install Spybot 2.5. Changes have been made to this version of Spybot to improve compatibility.
  • If this does not work, please see here for instructions to reinstall Spybot.


    FAQ Category: Download & Installation, Error Messages, Known Issues, Spybot 2, Updates

Spybot – Search & Destroy Update Failed

The Spybot updates contain all of the definition files and detection signatures which are used by the System Scan to search for and detect malware and viruses.

You are required to update Spybot before performing a System Scan to ensure that all of the latest definition updates are installed so that you are capable of protecting your PC from the latest threats.

Before updating Spybot, you should disable any other security programs that are running real time protection which may interfere with the Spybot update, causing it to fail.

To update Spybot:

– Open Spybot by right clicking on the Spybot icon and click “Run as Administrator”.

– Click “Advanced User Mode”

– Click on “Update”.

– In the Update window click the “Update” button to begin downloading the latest definition files.

If a file(s) fails to download during the updates, please close the updater then open it again.

After the status check is complete the update button will become active again.

When you re-select the update button the update should resume and complete successfully.

For more information, please view our video tutorial on Updating Spybot:

Licensed Edition:
Updating Spybot + Anti Virus

Free Edition:
Updating Spybot Using the Free Edition

If you are still unable to update Spybot, please take a screenshot of the update window and any other error messages you receive then send them to Team Spybot by using the link below to the Request Support page:

https://www.safer-networking.org/support/ticket/technical

See the following links for more information on how to take a screenshot:

Using Paint:
http://www.take-a-screenshot.org

Using the Sniping Tool:
http://windows.microsoft.com/en-ie/windows/use-snipping-tool-capture-screen-shots#1TC=windows-


FAQ Category: Error Messages, Spybot 2, Updates

“This software is being updated” in the Start Center / System Tray

Explanation:

It states in the Start Center / System Tray “This software is being updated” because in the Licensed Editions of Spybot, the updates are performed automatically through a scheduled task.

This message does not mean Spybot is downloading or installing updates currently, but instead means the automatic updater is activated, running and updating Spybot on a regular basis.

We are going to improve this message in the next version to make it less confusing to our users.

We apologise for any inconvenience caused by this misunderstanding.


FAQ Category: Known Issues, Spybot 2, Start Center, Updates

How to restart the update service

If you receive a message telling you that the Update Service has stopped, you must re-enable the service if you want Spybot to be updated automatically.

To enable the Update Service:

  • Open Spybot by right-clicking on the Spybot icon, and choosing the option to “Run as Administrator”.
  • Go to Settings (tick “Advanced User Mode” if you do not see “Settings”).
  • In Settings, choose “System Services”.
  • Here you can start the “Update Service”.
  • Make sure you tick the check box that says “Active after every reboot”.
  • Click “Apply” and “OK”, and restart Spybot.

FAQ Category: Spybot 2, Updates

How do I schedule updates in Spybot 2?

To schedule Updates:

– Open Spybot’s “Start Center” by right-clicking on the Spybot icon and choosing the option to “Run as administrator”.

– Go to “Settings” (tick “Advanced User Mode” if you do not see “Settings”).

– Go to “Schedule”.

OR

– Open Spybot’s “Start Center” by right-clicking on the Spybot icon and choosing the option to “Run as administrator”.

– Go to “Update” (tick “Advanced User Mode” if you do not see “Update”).

– Click on “configure Schedules”.

This will open the Schedule tab with Settings.
– Click on “Add” for the Update task, if it has not already been added.

– Click “Edit”. (This will open up the Windows Task Scheduler).

– In the top left of the Task Scheduler, click on the small black arrow beside “Task Scheduler Library”.

– This will then show you subfolders of the Task Scheduler.

– Click on “Safer Networking”.

– Click on Spybot – Search & Destroy”.

– Right-click on the “Check for updates” task and then click properties.

– Go to the “Triggers” tab and then click “Edit”.

– Here, you can set the parameters for when and how you want the scan to run.


FAQ Category: Spybot 2, Task Scheduling, Updates

How do I view the update log in Spybot 2?

To view the Update Log:

– Open Spybot by right-clicking on the Spybot icon and click “Run as Administrator”.

– Click “Advanced User Mode”.

– Click on “Update”.

– Click on “Show Update Log”.

This open the Update.log file.


FAQ Category: Spybot 2, Updates

Can I manually download updates for Spybot 2?

You can manually download the antispyware definitions using the instructions below.

  • You can download the manual update file from here.
  • When you run this file, it will ask you to select a folder.
  • Please select the Spybot program folder:
    C:\Program Files (x86)\Spybot – Search & Destroy 2

    Or on a 32-bit/x86 system:
    C:\Program Files\Spybot – Search & Destroy 2

  • The files will be added to the “Includes” folder within the Spybot program folder.

Unfortunately it is not possible to download the Antivirus definitions manually.


FAQ Category: Spybot 2, Updates

How do I update Spybot 2?

To Update Spybot:

  • Open Spybot by right-clicking on the Spybot icon and click “Run as Administrator”.
  • Click “Advanced User Mode”.
  • Click on “Update”. This will open a separate Update window, which will search for new updates.
  • If new updates are found, clicking “Update” in the Update window will download and install them. If the Updates fail on their 1st attempt, please click the update button again.
  • The update should then test your Update Status to see when you last updated.
  • You can also click on “Show Details” to view more information about the files and definitions that were downloaded.

Why do I need to Update Spybot 2?

It is important to update Spybot regularly to ensure that you have all of the latest definition updates installed on your PC.

By having the latest definition updates installed, it means you are better protected and more likely to detect and eliminate the most recent forms of malware.

Our analysts work full-time developing new detection rules and techniques to deal with the ever increasing number of threats.

You can view the latest definition updates here.


FAQ Category: General, Spybot 2, Updates

How does the new update service work?

Updates are installed automatically when using a paid Edition.
Spybot – Search & Destroy will create a task to keep your Spybot 2 up to date automatically.
Regardless if you are logged in as an administrator or not, thanks to the Update Service Spybot 2 will be able to update every file without any further interaction.
To have a look or change the scheduler entries, please open the Updater and select “Configure schedules” from the navigation bar on the left.
You can also access this setting by opening the Start Center,clicking on Settings and choosing the tab Schedule.
Here you can Add, Edit or Remove Scheduler entries. It is recommended to use the default entries here that have been created by Spybot 2.


FAQ Category: Spybot 2, Updates

Why do I get a bad checksum error?

If you search for updates and a ‘bad checksum’ error is displayed, this has a simple reason – millions of people trying to download from the same server. Please try again later.
Or download the updates manually.
Please use the Spybot – Search & Destroy program folder as Destination Folder to store the update:
(by default)
Windows XP: C:\Program Files\Spybot – Search & Destroy 2
Windows Vista or Windows 7 or Windows 8: C:\Programs (x86)\Spybot – Search & Destroy 2


FAQ Category: Spybot 2, Updates

Why does Spybot – Search & Destroy freeze when doing an update?

SDUpdate can freeze up if the servers are reacting very slowly. This can happen the day new updates are released (usually on Wednesdays), when too many people try to download them at the same time. But Spybot 2 isn’t really freezed up, it’s just delayed. There are a few solutions for this problem:
1. Wait a minute, it should be active again.
2. You can still use the manual updater.
Download the current one and install it, and you’ll be up-to-date. Here is the direct-update-link where you can reach the latest update everytime.
Please use the Spybot 2 program folder as Destination Folder to store the update, by default:
Windows XP: C:\Program Files\Spybot – Search & Destroy 2
Windows Vista or Windows 7 or Windows 8: C:\Programs (x86)\Spybot – Search & Destroy 2


FAQ Category: Spybot 2, Updates

What files do I need to update?

A general recommendation is that you download all updates presented when you do a “Search for updates”. Updates usually can be divided into the following categories:

Essentials
The files listed here are Spybot program files that are needed by Spybot to run properly. It is highly recommended to download files suggested for download in this section.

Support
These files are also important to be kept up to date. They are used e.g. for the Whitelisting.

Detection updates :
Responsible for the detection rate are these files. That is why it is highly recommended to download them whenever there are updates available.
These are usually named:
Detection rules, Advanced detection library, Detection support library or Some plugin.

Help updates:
As the name already indicates, these are for those who like to read up some information on Spybot 2.


FAQ Category: Spybot 2, Updates

Why do I receive “Error retrieving update info file“?

1. The error message “Error retrieving update info file” usually appears when Spybot – Search & Destroy has accidently imported bad Internet Explorer proxy settings. In this case, it helps just to disable the proxy option in Spybot 2. You can access this setting by choosing “Configure Proxy“ in the Updater menu on the left. Or you open the Spybot 2 “Start Center“ and click on “Settings“. Choose the tab “Internet Protection“. Here you can deselect “Use Spybot Proxy“. Now click “Apply“ and “OK“.

2. Please check your firewall.
Most people who do not have problem #1 do have Spybot 2 accidentally blocked in their firewall.

3. If nothing else works, you can still use the manual updater, which is available on the website:  Detection Updates


FAQ Category: Spybot 2, Updates

How to update?

Using a Home or higher Edition updates are automated. Spybot – Search & Destroy will create Windows task scheduler entries to keep your Spybot 2 up to date automatically. Regardless if you are logged in as an administrator or not, thanks to our Update Service Spybot 2 will be able to update every file without any further interaction from you. Of course manually updates like in the Free Edition are possible, too.

To perform the updates manually:

  • Please open the “Spybot 2 Start Center” by double-clicking. Now activate the “Advanced User Mode” at the bottom by ticking the check-box. Under “Advanced Tools” you will find “Update” which you can simply tick.
  • Here you have two options:
    1. You can use the “Update” button on the lower right or choose “Update” through the menu on the left.
    2. You also have the possibility to start the updates through the Spybot 2 tray icon (on the lower right of your Desktop beneath your clock). Just right-click the Spybot 2 tray icon and choose “Update”.

Please see here if you experience any issues downloading updates.


FAQ Category: Spybot 2, Updates