How do I stop Spybot scanning for tracking cookies?

To disable the detection of tracking cookies during a System Scan:

  • Open Spybot by right-clicking on the Spybot icon and choosing the option to “Run as administrator”.
  • Go to System Scan.
  • The System Scan window will open and a scan will begin automatically.
  • Stop the System Scan.
  • You can then click “Disable these cookies” under the “Tracking Cookies” header.
  • This will prompt you to select the profile that you would like to prevent from accepting 3rd party cookies.
  • You can re-enable certain profiles by clicking on the dropdown arrow beside “Disable these cookies”.

Disable Tracking Cookies

 


FAQ Category: General, Spybot 2, System Scan

What is a System Scan?

The System Scan is an on-demand scanner which allows you to run a complete check of your computer system to see if there are any malicious threats that can be found on your PC.

The System Scan will search for spyware, trojans and other forms of malware.

If you are using a licensed edition of Spybot, the System Scan will also search for viruses.

You can also schedule the System Scan to run automatically in the licensed editions.

Please see here if you have any issues performing a System Scan.


FAQ Category: Spybot 2, System Scan

How do I perform a System Scan?

To perform a System Scan, please do the following:

  • Open Spybot by right-clicking on the Spybot Start Center icon, and choosing the option to “Run as Administrator”.
  • Run as Administrator

  • Click on System Scan. This will open a new System Scan window and the scan will begin automatically.
  • If you have not downloaded and installed any signature updates, the System Scan will not begin automatically and you will be required to install the latest definition updates.
  • Once the updates have been installed, you can Start the System Scan.

How do I remove the detected threats?

To remove detected threats with Spybot:

  • Once the scan has completed, click on “Show Scan Results”.
  • This will then show all the detected threats on your machine.
  • To remove these threats, press the “Fix Selected” button.
  • When the items have been fixed, a green tick appears beside each entry.

FAQ Category: Spybot 2, System Scan

The detected items were not removed during the scan. How do I remove these items?

If the detected items were not removed by a scan, you can try to remove them again by running SDCleaner manually.

  • Navigate to the Spybot program folder:
    C:\Program Files (x86)\Spybot – Search & Destroy 2

    Or on a 32-bit/x86 PC:
    C:\Program Files\Spybot – Search & Destroy 2

  • Right-click the file “SDCleaner(.exe)”, file and choose the option to “Run as Administrator”.
  • Click on “Rescan Detected”. This will open up the System Scan Window and scan for all the items that were previously detected in a scan.
  • When the scan is finished you can select “Fix Selected” in the SDCleaner window.

Alternatively, you can try a scan in Safe Mode as the malware could be affecting the removal process.

  • To do this, reboot your PC. As it is restarting, hold “F8” until a boot menu appears.
  • In the boot menu, choose “Safe Mode with Networking”.
  • You can then open Spybot as an administrator in this mode and perform another scan.
    • Open Spybot by right-clicking on the Spybot icon and choosing the option to “Run as administrator”.
    • Run as Administrator

    • Go to System Scan.
    • Once you have scanned using Spybot, restart your machine through the Shutdown options.
    • Please see the following links for more information on entering Safe Mode.

      Windows 10
      Windows 8
      Windows 7
      Windows Vista
      Windows XP


    FAQ Category: Known Issues, Spybot 2, System Scan

The System Scan did not detect any threats on my machine. What can I do?

If the System Scan did not detect any items on your machine, it is possible that you have not installed all of the latest updates.

Please download and install Spybot’s latest definition updates:

  • Open Spybot by right-clicking on the Spybot icon and choosing the option to “Run as administrator”.
  • Go to Update (tick “Advanced User Mode” if you do not see “Update”)
  • In the Update window, click “Update”. If this does not work, please see here for solutions to common updating issues.
  • Once the update is complete, perform another scan with Spybot.

If Spybot still does not detect any threats on your PC, you can try performing a scan in Safe Mode using the instructions below.

  • Reboot your PC. As it is restarting, hold “F8” until a boot menu appears.
  • In the boot menu, choose “Safe Mode with Networking”.
  • You can then open Spybot as an administrator in this mode and perform another scan.
    • Open Spybot by right-clicking on the Spybot icon and choosing the option to “Run as administrator”.
    • Go to System Scan.
  • Once you have scanned using Spybot, restart your machine through the Shutdown options.
  • Please see the following links for more information on entering Safe Mode.

    Windows 10
    Windows 8
    Windows 7
    Windows Vista
    Windows XP

  • If Spybot still cannot detect or remove this threat, it is likely that you have a new threat or a new variation of a known threat.
    We recommend consulting the malware removal section of our forum.


    FAQ Category: Known Issues, Spybot 2, System Scan

How do I view previous scan results?

To display the results from your last scan:

  • Navigate to the Spybot program directory:
    C:\Program Files (x86)\Spybot – Search & Destroy 2

    Or for 32-bit PCs:
    C:\Program Files\Spybot – Search & Destroy 2

  • Right-click the file “SDCleaner.exe” and choose the option to “Run as Administrator”.
  • This will then display the results of your last System Scan.

FAQ Category: Spybot 2, System Scan

How do I scan different drives on my PC?

There are two ways to scan different drives, such as external drives or networked PCs:

  1. To run a System Scan on a drive:

    • Please go to: Start Center > System Scan
    • In the “System Scan” window, click “Stop Scan” if the scan has started automatically. This message will then change to “Show Scan Results”.
    • Click the dropdown arrow beside “Show Scan Results” and select “Scan with different options”.
    • Here, you can choose to select/deselect any drives connected to your PC to include in the System Scan.
  2. If you wish to scan a specific folder:
    • Navigate to the File/Folder/Drive, right-click on it, click “Spybot – Search & Destroy” in this menu, and then click “Scan Folder”.
    • To use this option, System Integration must be enabled.

FAQ Category: Spybot 2, System Scan

How do I schedule a System Scan?

Note: *  Task Scheduling is only available in the licensed editions of Spybot

By default, the System Scan is set to run on (Default Setting).

To schedule a System Scan:

  • Open Spybot’s “Start Center” by right-clicking on the Spybot icon and choosing the option to “Run as administrator”.
  • Tick “Advanced User Mode”.
  • Go to “Settings”.
  • Go to “Schedule”, and click on “Add” beside the System Scan task.
  • Click “Edit” (This will open up the Windows Task Scheduler).
  • In the top left of the Task Scheduler, click on the small black arrow beside “Task Scheduler Library”.
  • This will then show you subfolders of the Task Scheduler.
  • Click on “Safer Networking”.
  • Click on Spybot – Search & Destroy”.
  • Right-click on the “Scan the system” task, and then click properties.
  • Go to the “Triggers” tab, and then click “Edit”.
  • Here, you can set the parameters for when and how you want the scan to run.

FAQ Category: Settings, Spybot 2, System Scan, Task Scheduling

How do I scan all user accounts on my PC?

To scan all user accounts on your machine:

  • Open Spybot’s “Start Center” by right-clicking on the icon  and choosing “Run as administrator”.
  • Click “Advanced User Mode”.
  • Go to “Settings”.
  • Go to the “Scope” tab and select “Scan the running system and all of its users, including those not logged in”.
  • This should scan all profiles and files that are selected in which permission is given for, independent of the current user.

FAQ Category: Spybot 2, System Scan

How do I use the Temporary File Cleaner?

The option to “Clean Up Temporary Files” only appears in the system scan when there are 100 or more temporary files present. If there are less than 100 files present, the option is not visible in the System Scan window.

If you chose to hide the Temp file cleaner, it should reappear the next time there are 100 files or more. You can remove temporary files when this option becomes accessible again.


FAQ Category: Spybot 2, System Scan

How to exclude products from the scan?

You can edit the ignore list in the “Settings“ module to exclude a product from further searches. In order to do so you have to run the Start Center, switch to “Advanced User Mode” and then open “Settings”. Now browse to the “Ignore List“ tab. Via the “Add“ button you will get a list of products to be excluded. Just select the product you want to exclude and hit “OK“.
Settings can also be launched via SDTray (the small Spybot – Search & Destroy icon beside your systems clock in the taskbar).


FAQ Category: General, Spybot 2, System Scan

Why does SDCleaner/SDDelfile run on every startup?

Sometimes Spybot – Search & Destroy can not delete all files. Some files used by Windows are running in the background. If you would delete these files before the application they are involved in ends, your system might become instable. That is the reason why you sometimes have to restart your system to complete the cleaning process.
In this case the SDCleaner/SDDelfile destroys the found items, before they are activated. If you do not want this option you can easily disable it in the SDCleaner itself. Go to the Spybot 2 folder, by default:
Windows XP: C:\Program Files\Spybot – Search & Destroy 2
Windows Vista or Windows 7 or Windows 8: C:\Programs (x86)\Spybot – Search & Destroy 2
and open the SDCleaner.exe.
Uncheck the checkbox in front of “Run cleaner on system startup”.


FAQ Category: General, Spybot 2, System Scan

What can I do if Spybot – Search & Destroy freezes during the scan?

If Spybot freezes during a scan:

  • Please ensure you are running Spybot as an administrator. You can do this by right-clicking the Spybot icon and choosing the option to “Run as Administrator”.
  • Please also ensure you have installed all available updates for Spybot. Please see here if you experience any issues downloading updates.
  • Please disable all other security programs that you run, and close all other programs during the work with Spybot 2.
  • Also run a scan in safe mode.
  • It should also help to deactivate the scanning for usage tracks and Cookies.
    To do this, please go to:

    1. Start Center > Settings (tick the checkbox next to “Advanced user mode” if you do not see “Settings”)
    2. Now browse to the “Categories” tab.
    3. Here, untick the checkboxes in front of “Malware detection – Cookies.sbi” and “Usage Tracks – Tracks.uti”.
    4. Click “Apply” and “OK”, and restart Spybot for your changes to take effect.
    5. Settings can also be launched via SDTray (the small Spybot 2 icon beside your systems clock in the taskbar).
  • If this does not help, please delete the contents of your Windows temp folder (C:\Windows\Temp\) and try it again.
  • Also, you might want to disable the “Create system restore point” option when fixing spyware/usage tracks option.
    To do this, please go to:

    1. Start Center > Settings (tick the checkbox next to “Advanced user mode” if you do not see “Settings”)
    2. Now browse to the “Dialogs” tab.
    3. Disable the checkboxes in front of Cleaner:
      “Offer to create a system restore point.” and “Create restore point if dialog not shown.”.
    4. Click “Apply” and “OK”, and restart Spybot for your changes to take effect.

FAQ Category: Known Issues, Spybot 2, System Scan

Why does Spybot – Search & Destroy also remove IE toolbars that seem useful to me?

Nearly all add on IE toolbars make the web access easier for you.
Sadly, to tailor their information to your needs, they need to collect data about you;
and most privacy statements are unclear about how they do use this data beside sending you what they think is what you want.


FAQ Category: Spybot 2, System Scan