No Updates Log Found/Hash Error

This issue was caused by a problem file included in our updates.

To fix this issue, please go to the Spybot program folder and delete the contents of the Includes folder:
C:\Program Files (x86)\Spybot – Search & Destroy 2\Includes

Once you have done this, please try to update again.

  • Open Spybot by right-clicking on the Spybot icon, and clicking “Run as Administrator”.
  • Tick “Advanced User Mode”, if this is unticked in the Start Center.
  • Click on “Update”.
  • If the Updates fail on their 1st attempt, please click the update button again.

We also recommend temporarily disabling any other security programs that could be running which may interfere with the Spybot update, causing it to fail.


FAQ Category: Error Messages, Known Issues, Spybot 2, Updates

Failed to install Spybot 2 antivirus signatures (error -2005)!

Some users have experienced issues with the latest update.

If you are experiencing update issues, please follow the steps below to try and solve the problem:

Please download the file from the the link below, and copy it into the Spybot program folder.
https://www.safer-networking.org/files/missing-files/spybotsd2-install-bdcore-update-2016.exe

The Spybot Program Folder is located here:

In 32-Bit systems : C:\Program Files\Spybot – Search & Destroy 2
In 64-Bit systems : C:\Program Files(x86)\Spybot – Search & Destroy 2

After this file has been downloaded and moved, please run the file.

Once you have run the installer, please restart your machine then try to update again.

– Open Spybot by right-clicking on the Spybot icon on your Desktop, and clicking “Run as administrator”.

– Tick the checkbox next to “Advanced User Mode”.

– Click on “Update” to search for new updates.

– In the Update window displayed, click “Update” again to download and install any new updates.

If the update fails on the 1st attempt, please press the update button again.

You should also disable any other security programs that could be running which may interfere with the Spybot update, causing it to fail.

If you are still unable to update Spybot, please take a screenshot of the update window and any other error messages you receive, then send them to Team Spybot by using the link below to the Request Support page:

https://www.safer-networking.org/support/ticket/technical

See the following links for more information on how to take a screenshot:

Using Paint:
http://www.take-a-screenshot.org

Using the snipping tool:
http://windows.microsoft.com/en-ie/windows/use-snipping-tool-capture-screen-shots#1TC=windows-


FAQ Category: Error Messages, Known Issues, Spybot 2, Updates

How to disable Spybot antivirus?

Several users have asked if it is possible to disable the antivirus component in paid editions of Spybot. This is not possible, but should not be necessary to fix any issues you may be experiencing with Spybot.

Common Issues:

  1. Spybot conflicts with another antivirus program:

    • If you are using another antivirus program that contains Live Protection, Real-time Protection or some equivalent, this could be conflicting with Spybot’s Live Protection and causing your issue.
    • You can avoid this by disabling Live Protection on either Spybot or your other antivirus program.
  2. Windows Defender is deactivated in Windows 10:

    • Windows Defender will be automatically disabled in Windows 10 if it detects another antivirus program on your PC. You can find instructions here for disabling Spybot’s Security Center Integration.
    • With this feature disabled, Windows will no longer see Spybot as an antivirus program and Windows Defender can be restarted after a reboot.
    • It is also recommended to disable Live Protection in either Spybot or Windows Defender if you do this, because Windows Defender also contains a real-time process scanner which can conflict with Spybot’s Live Protection.

FAQ Category: General, Known Issues, Live Protection, Spybot 2

The System Scan button is greyed out

Cause:

If you have just installed Spybot, you may find that you cannot run a System Scan because the button has been greyed out.

Please see here for more information if you are using Windows XP or Vista, and the System Scan button appears as three dots (…).

Solution/Fix:

Spybot’s System Scan button will be accessible when a complete update has been carried out. This is done to ensure that users are scanning their system for all the latest malware and viruses we have on record.

Please see here for instructions if you are experiencing any issues downloading updates.


FAQ Category: Known Issues, Spybot 2, Start Center, System Scan

Error Sending Request: Error message displayed when downloading and installing Spybot 2

The “Error Sending Request :” error usually occurs when the license installer tries and fails to download the Spybot program.

To solve this, you can manually download Spybot using the instructions below:

  • If you are using Windows Vista or XP, please download and install Spybot 2.4 from here.
  • If you are using Windows 10, please download and install Spybot 2.5 from here.
  • Your license files will be added to the installation, activating all of the features of your paid edition.
  • If your license files were not installed correctly, please delete the folder “C:\Windows.old\Spybot – Search & Destroy 2”, and run the license installer again.

Error Sending Request ConnectionError Sending Request


FAQ Category: Download & Installation, Error Messages, Known Issues, Spybot 2

Bitdefender Threat Scanner.dmp

If you receiving the following message, it is possible that one of Spybot’s files has become corrupted and needs to be replaced.

bitdefender

To fix this issue:

  • Please go to the Spybot program folder and check if a 32kB “SDAV.dll” file is present.
    C:\Program Files (x86)\Spybot – Search & Destroy 2
  • If the file is not present, please download this file from our “Missing Files” page, and copy it into your Spybot folder to fix this issue.
  • This file may have been removed accidentally by another antivirus or security program installed on your PC.
  • If the file is present, please check the file to see if it is the same size as the attached file. (32KB)
  • If the file has been corrupted, please replace it with the attached file.

FAQ Category: Error Messages, Known Issues, Spybot 2

Spybot’s system scan freezes at Zlob.ZipCodec

This problem was caused by a minor issue in the Spybot program. We are now providing a small installer that will correct this issue on your PC.

Symptoms:

  • The scan proceeds as normal, but will stop progressing at Zlob.ZipCodec and won’t appear to finish.
  • The “Settings” button in the Start Center is unresponsive when clicked.

Fix/Solution:

  • If you are experiencing this issue, simply download and run this small installer.

    This installer replaces a file that was identified to cause the issue.


FAQ Category: File Scan, General, Known Issues, Settings, Spybot 2, Start Center

Running Spybot and Windows Defender – Windows 10 (Error 577)

User of Windows 10 may have noticed that Windows Defender will stop running in Windows 10 when Spybot is installed.

Windows will disable this program if it detects another antivirus program on your PC in order to prevent conflict between the multiple antivirus programs installed.

The Free Edition of Spybot also falls into this category, because it contains antivirus components from the paid editions.

To fix this issue, please disable Spybot’s Security Center Service using the instructions below, as this will prevent Windows from detecting Spybot as an antivirus program.

  • Open Spybot by right clicking on the Spybot icon and click “Run as Administrator”.
  • Open Settings (Tick the checkbox next to “Advanced User Mode” if you do not see “Settings”)
  • In Settings, go to the System Services tab.
  • Here, click “Stop” beside the Security Center Service.

After disabling the service and rebooting your PC, Windows Defender should function correctly again when it is run.

However, the antivirus programs could now conflict and cause issues.

To avoid this with Spybot, please also disable Live Protection / Real-Time Protection in either Spybot or Windows Defender.

You can find instructions for disabling Spybot’s Live Protection here.


FAQ Category: Download & Installation, Error Messages, Internet Protection, Known Issues, Live Protection, Spybot 2, System Services

Spybot 2.5 Prompt – Post Windows 10 Spybot-install

If you have installed Spybot recently, you may have noticed the appearance of a “Post Windows 10 Spybot-install” file on your Desktop after installation.

What is it?

  • This file was included in our updates for users upgrading to Windows 10.

    During the upgrade process, Spybot is likely to be uninstalled. It can be reinstalled by running this file, which will survive the upgrade process.

  • If this method does not work for you, please see here for reinstallation instructions.

What do I do with it?

  • If you do not plan to upgrade to Windows 10, this file can be deleted. You can get this file back if you need to by reinstalling Spybot.
  • You can also delete the folder:
    C:\Program Files\Common Files\AV\Spybot – Search and Destroy
  • If you do plan to upgrade to Windows 10, or already have, you can run this file to install Spybot 2.5. Changes have been made to this version of Spybot to improve compatibility.
  • If this does not work, please see here for instructions to reinstall Spybot.


    FAQ Category: Download & Installation, Error Messages, Known Issues, Spybot 2, Updates

Windows 10 Installation/Upgrade/Update Removed Spybot

If your copy of Spybot was not reinstalled correctly during the upgrade/update process to Windows 10, you can uninstall and reinstall Spybot using the instructions below to see if this solves your issue.

During the upgrade process, Windows 10 may detect Spybot as an incompatible program. It may move important files for Spybot, which will cause Spybot to stop functioning correctly.

There are two ways to fix this issue:

  1. Move the important files back to the Spybot Program Folder:

    • The files can be found in the folder:
      C:\Windows.old\Spybot – Search & Destroy 2
    • To fix Spybot, please move the contents of this folder to the Spybot program folder at:
      C:\Program Files (x86)\Spybot – Search & Destroy 2
      or for 32-bit PCs:
      C:\Program Files\Spybot – Search & Destroy 2
    • The “Windows.old” Spybot folder (C:\Windows.old\Spybot – Search & Destroy 2) can then be deleted.
    • If Spybot is still not functioning correctly after performing these steps and updating Spybot, please download and install Spybot 2.5 from here. This will overwrite your currently installed copy of Spybot.
  2. Delete the folder, and reinstall Spybot:

A simple way to check if your PC is 32 or 64-bit is to check if your “C:” drive contains a folder named “Program Files (x86)”. If it does, it is 64-bit.
A 32-bit PC will only contain a folder named “Program Files” (without the “(x86)” at the end), while a 64-bit PC will contain both folders.


FAQ Category: Download & Installation, Error Messages, Known Issues, Spybot 2

“This software is being updated” in the Start Center / System Tray

Explanation:

It states in the Start Center / System Tray “This software is being updated” because in the Licensed Editions of Spybot, the updates are performed automatically through a scheduled task.

This message does not mean Spybot is downloading or installing updates currently, but instead means the automatic updater is activated, running and updating Spybot on a regular basis.

We are going to improve this message in the next version to make it less confusing to our users.

We apologise for any inconvenience caused by this misunderstanding.


FAQ Category: Known Issues, Spybot 2, Start Center, Updates

The detected items were not removed during the scan. How do I remove these items?

If the detected items were not removed by a scan, you can try to remove them again by running SDCleaner manually.

  • Navigate to the Spybot program folder:
    C:\Program Files (x86)\Spybot – Search & Destroy 2

    Or on a 32-bit/x86 PC:
    C:\Program Files\Spybot – Search & Destroy 2

  • Right-click the file “SDCleaner(.exe)”, file and choose the option to “Run as Administrator”.
  • Click on “Rescan Detected”. This will open up the System Scan Window and scan for all the items that were previously detected in a scan.
  • When the scan is finished you can select “Fix Selected” in the SDCleaner window.

Alternatively, you can try a scan in Safe Mode as the malware could be affecting the removal process.

  • To do this, reboot your PC. As it is restarting, hold “F8” until a boot menu appears.
  • In the boot menu, choose “Safe Mode with Networking”.
  • You can then open Spybot as an administrator in this mode and perform another scan.
    • Open Spybot by right-clicking on the Spybot icon and choosing the option to “Run as administrator”.
    • Run as Administrator

    • Go to System Scan.
    • Once you have scanned using Spybot, restart your machine through the Shutdown options.
    • Please see the following links for more information on entering Safe Mode.

      Windows 10
      Windows 8
      Windows 7
      Windows Vista
      Windows XP


    FAQ Category: Known Issues, Spybot 2, System Scan

The System Scan did not detect any threats on my machine. What can I do?

If the System Scan did not detect any items on your machine, it is possible that you have not installed all of the latest updates.

Please download and install Spybot’s latest definition updates:

  • Open Spybot by right-clicking on the Spybot icon and choosing the option to “Run as administrator”.
  • Go to Update (tick “Advanced User Mode” if you do not see “Update”)
  • In the Update window, click “Update”. If this does not work, please see here for solutions to common updating issues.
  • Once the update is complete, perform another scan with Spybot.

If Spybot still does not detect any threats on your PC, you can try performing a scan in Safe Mode using the instructions below.

  • Reboot your PC. As it is restarting, hold “F8” until a boot menu appears.
  • In the boot menu, choose “Safe Mode with Networking”.
  • You can then open Spybot as an administrator in this mode and perform another scan.
    • Open Spybot by right-clicking on the Spybot icon and choosing the option to “Run as administrator”.
    • Go to System Scan.
  • Once you have scanned using Spybot, restart your machine through the Shutdown options.
  • Please see the following links for more information on entering Safe Mode.

    Windows 10
    Windows 8
    Windows 7
    Windows Vista
    Windows XP

  • If Spybot still cannot detect or remove this threat, it is likely that you have a new threat or a new variation of a known threat.
    We recommend consulting the malware removal section of our forum.


    FAQ Category: Known Issues, Spybot 2, System Scan

After installing Spybot, my PC is slow

This could possibly be caused by Spybot’s Live Protection.

This scans all programs before they start to prevent any infections or threats from entering your system.

The benefit of this is that it keeps your system free from malware and other harmful threats.

The downside is that Live Protection must scan all processes to keep your PC clean.

This can cause your PC to open programs much slower.

Please see here for instructions to disable Live Protection.

You must restart your PC for the changes to take effect.

After your PC has restarted, Live Protection should now be disabled.

If you have another AV program with real-time protection, you should disable either it or Spybot’s Live Protection as running both at the same time can cause them to conflict with each other.

Please see the following link which gives information running more than one AV program:
http://www.pcworld.com/article/2034141/one-antivirus-program-is-better-than-two.html


FAQ Category: Known Issues, Live Protection, Settings, Spybot 2

Does Spybot conflict with other antivirus programs?

If you are using another antivirus program that contains Live Protection, Real-time Protection or some equivalent, this could be conflicting with Spybot’s Live Protection and causing your issue.

You can avoid this by disabling Live Protection on either Spybot or your other antivirus program.

To disable “Live Protection” on Spybot, please do the following:

  • Open Spybot by right-clicking on the Spybot icon and choosing the option to “Run as Administrator”.
  • In Start Center, click “Settings” (tick the checkbox next to “Advanced user mode” if you do not see “Settings”).
  • In Settings, go to the “Live Protection“ tab.
  • Untick the checkbox for “Scan programs before they start”.
  • Click “Apply” and “OK”, and restart Spybot for your changes to take effect.

There is also a button for “Show Live Protection advanced controls” on this page. If you click this button you will see two options:

  1. “Uninstall Live Protection” (this may require you to reboot)
  2. “Deactivate Live Protection”

You can choose either of these.


FAQ Category: Known Issues, Live Protection, Settings, Spybot 2

The Live Protection System Driver could not be deactivated/uninstalled

In the Live Protection Settings, if you click on “Uninstall Live Protection”, you may receive an error saying that “The Live Protection System Driver could not be deactivated/uninstalled.”

If you encounter this error, a reboot might be needed to completely deactivate Live Protection.

You must restart your PC for the changes to take effect, even though you may still receive the error message.

When you restart your PC, Live Protection should now be disabled.


FAQ Category: Error Messages, Known Issues, Live Protection, Settings, Spybot 2

When I try to uninstall Spybot it says that the unins000.msg / unins000.exe file(s) is missing. How do I replace it?

It is possible that the unins000.msg/unins000.exe file(s) was mistakenly deleted by another security program or the file(s) has become corrupted.

Missing unins000

To replace the file(s), you can download them for our Download Missing Files page:

Missing Files

Once you have downloaded the file(s), please copy them to the Spybot directory:
C:\Program Files (x86)\Spybot – Search & Destroy 2


FAQ Category: Download & Installation, Error Messages, Known Issues, Spybot 2

I installed the program in English but it opens in a foreign language. How do I set it back to English?

If you have installed Spybot in a foreign language, you can change the language back to English  from within Spybot’s Settings.

This may be difficult as the program is in a different language so the instructions are slightly misleading.

To change the language please do the following:

– Open the Spybot “Start Center”.

Start Center 2.4- Settings

– Click “Advanced User Mode”.

– Go to “Settings”.

– Then click on the “Language” tab.

You can then select your desired language.

Settings - Languages

Alternatively you could reinstall Spybot.

The 1st window of the installer allows you to select what language you would like to install Spybot in.

Please see the link below for instructions on how to reinstall Spybot:

https://www.safer-networking.org/faq/how-do-i-reinstall-spybot/


FAQ Category: Download & Installation, Known Issues, Languages, Spybot 2

Why do I see “Internet protection: basic” in Spybot’s Start Center?

SDDisableProxyResultIf your Internet protection is set to ‘Basic’ the most likely reasons are that when the software was installed the default setting was ‘Disabled’ or when updates were installed the setting was changed automatically. This setting can also be changed by the user.

The ‘Proxy’ feature filters all Internet traffic thus it can reduce your browsing performance. While this provides maximum protection it can sometimes be annoying. We therefore issued an update to 2.1 and released a new Software installer (Spybot 2.1.20 SR 1). This update turns off the Proxy and so the Start Center to display “Internet protection: basic” instead of “full”.

If speed is not an issue and you want all data coming from the internet to be filtered, you can enable the proxy by opening the Start Centre selecting ‘Settings’ clicking the “Internet Protection” tab and ticking the box ‘Use Spybot proxy’.


FAQ Category: Internet Protection, Known Issues, Settings, Spybot 2

What can I do if Spybot – Search & Destroy freezes during the scan?

If Spybot freezes during a scan:

  • Please ensure you are running Spybot as an administrator. You can do this by right-clicking the Spybot icon and choosing the option to “Run as Administrator”.
  • Please also ensure you have installed all available updates for Spybot. Please see here if you experience any issues downloading updates.
  • Please disable all other security programs that you run, and close all other programs during the work with Spybot 2.
  • Also run a scan in safe mode.
  • It should also help to deactivate the scanning for usage tracks and Cookies.
    To do this, please go to:

    1. Start Center > Settings (tick the checkbox next to “Advanced user mode” if you do not see “Settings”)
    2. Now browse to the “Categories” tab.
    3. Here, untick the checkboxes in front of “Malware detection – Cookies.sbi” and “Usage Tracks – Tracks.uti”.
    4. Click “Apply” and “OK”, and restart Spybot for your changes to take effect.
    5. Settings can also be launched via SDTray (the small Spybot 2 icon beside your systems clock in the taskbar).
  • If this does not help, please delete the contents of your Windows temp folder (C:\Windows\Temp\) and try it again.
  • Also, you might want to disable the “Create system restore point” option when fixing spyware/usage tracks option.
    To do this, please go to:

    1. Start Center > Settings (tick the checkbox next to “Advanced user mode” if you do not see “Settings”)
    2. Now browse to the “Dialogs” tab.
    3. Disable the checkboxes in front of Cleaner:
      “Offer to create a system restore point.” and “Create restore point if dialog not shown.”.
    4. Click “Apply” and “OK”, and restart Spybot for your changes to take effect.

FAQ Category: Known Issues, Spybot 2, System Scan

Why are some of my favourite internet sites blocked?

In that case the immunization has to be undone. To do so run the Start Center and click on “Immunization“. On the navigation bar on the left you can “Undo immunization“.
Please note: Now the bad downloads will not be blocked any longer! You may have to restart your computer. Then try again to open your favourite pages. Do not forget to Immunize again after visiting that page.


FAQ Category: Immunization, Internet Protection, Known Issues, Spybot 2, Spybot Proxy