No Updates Log Found/Hash Error

This issue was caused by a problem file included in our updates.

To fix this issue, please go to the Spybot program folder and delete the contents of the Includes folder:
C:\Program Files (x86)\Spybot – Search & Destroy 2\Includes

Once you have done this, please try to update again.

  • Open Spybot by right-clicking on the Spybot icon, and clicking “Run as Administrator”.
  • Tick “Advanced User Mode”, if this is unticked in the Start Center.
  • Click on “Update”.
  • If the Updates fail on their 1st attempt, please click the update button again.

We also recommend temporarily disabling any other security programs that could be running which may interfere with the Spybot update, causing it to fail.


FAQ Category: Error Messages, Known Issues, Spybot 2, Updates

Failed to install Spybot 2 antivirus signatures (error -2005)!

Some users have experienced issues with the latest update.

If you are experiencing update issues, please follow the steps below to try and solve the problem:

Please download the file from the the link below, and copy it into the Spybot program folder.
https://www.safer-networking.org/files/missing-files/spybotsd2-install-bdcore-update-2016.exe

The Spybot Program Folder is located here:

In 32-Bit systems : C:\Program Files\Spybot – Search & Destroy 2
In 64-Bit systems : C:\Program Files(x86)\Spybot – Search & Destroy 2

After this file has been downloaded and moved, please run the file.

Once you have run the installer, please restart your machine then try to update again.

– Open Spybot by right-clicking on the Spybot icon on your Desktop, and clicking “Run as administrator”.

– Tick the checkbox next to “Advanced User Mode”.

– Click on “Update” to search for new updates.

– In the Update window displayed, click “Update” again to download and install any new updates.

If the update fails on the 1st attempt, please press the update button again.

You should also disable any other security programs that could be running which may interfere with the Spybot update, causing it to fail.

If you are still unable to update Spybot, please take a screenshot of the update window and any other error messages you receive, then send them to Team Spybot by using the link below to the Request Support page:

https://www.safer-networking.org/support/ticket/technical

See the following links for more information on how to take a screenshot:

Using Paint:
http://www.take-a-screenshot.org

Using the snipping tool:
http://windows.microsoft.com/en-ie/windows/use-snipping-tool-capture-screen-shots#1TC=windows-


FAQ Category: Error Messages, Known Issues, Spybot 2, Updates

Error Sending Request: Error message displayed when downloading and installing Spybot 2

The “Error Sending Request :” error usually occurs when the license installer tries and fails to download the Spybot program.

To solve this, you can manually download Spybot using the instructions below:

  • If you are using Windows Vista or XP, please download and install Spybot 2.4 from here.
  • If you are using Windows 10, please download and install Spybot 2.5 from here.
  • Your license files will be added to the installation, activating all of the features of your paid edition.
  • If your license files were not installed correctly, please delete the folder “C:\Windows.old\Spybot – Search & Destroy 2”, and run the license installer again.

Error Sending Request ConnectionError Sending Request


FAQ Category: Download & Installation, Error Messages, Known Issues, Spybot 2

Bitdefender Threat Scanner.dmp

If you receiving the following message, it is possible that one of Spybot’s files has become corrupted and needs to be replaced.

bitdefender

To fix this issue:

  • Please go to the Spybot program folder and check if a 32kB “SDAV.dll” file is present.
    C:\Program Files (x86)\Spybot – Search & Destroy 2
  • If the file is not present, please download this file from our “Missing Files” page, and copy it into your Spybot folder to fix this issue.
  • This file may have been removed accidentally by another antivirus or security program installed on your PC.
  • If the file is present, please check the file to see if it is the same size as the attached file. (32KB)
  • If the file has been corrupted, please replace it with the attached file.

FAQ Category: Error Messages, Known Issues, Spybot 2

Running Spybot and Windows Defender – Windows 10 (Error 577)

User of Windows 10 may have noticed that Windows Defender will stop running in Windows 10 when Spybot is installed.

Windows will disable this program if it detects another antivirus program on your PC in order to prevent conflict between the multiple antivirus programs installed.

The Free Edition of Spybot also falls into this category, because it contains antivirus components from the paid editions.

To fix this issue, please disable Spybot’s Security Center Service using the instructions below, as this will prevent Windows from detecting Spybot as an antivirus program.

  • Open Spybot by right clicking on the Spybot icon and click “Run as Administrator”.
  • Open Settings (Tick the checkbox next to “Advanced User Mode” if you do not see “Settings”)
  • In Settings, go to the System Services tab.
  • Here, click “Stop” beside the Security Center Service.

After disabling the service and rebooting your PC, Windows Defender should function correctly again when it is run.

However, the antivirus programs could now conflict and cause issues.

To avoid this with Spybot, please also disable Live Protection / Real-Time Protection in either Spybot or Windows Defender.

You can find instructions for disabling Spybot’s Live Protection here.


FAQ Category: Download & Installation, Error Messages, Internet Protection, Known Issues, Live Protection, Spybot 2, System Services

Spybot 2.5 Prompt – Post Windows 10 Spybot-install

If you have installed Spybot recently, you may have noticed the appearance of a “Post Windows 10 Spybot-install” file on your Desktop after installation.

What is it?

  • This file was included in our updates for users upgrading to Windows 10.

    During the upgrade process, Spybot is likely to be uninstalled. It can be reinstalled by running this file, which will survive the upgrade process.

  • If this method does not work for you, please see here for reinstallation instructions.

What do I do with it?

  • If you do not plan to upgrade to Windows 10, this file can be deleted. You can get this file back if you need to by reinstalling Spybot.
  • You can also delete the folder:
    C:\Program Files\Common Files\AV\Spybot – Search and Destroy
  • If you do plan to upgrade to Windows 10, or already have, you can run this file to install Spybot 2.5. Changes have been made to this version of Spybot to improve compatibility.
  • If this does not work, please see here for instructions to reinstall Spybot.


    FAQ Category: Download & Installation, Error Messages, Known Issues, Spybot 2, Updates

Spybot – Search & Destroy Update Failed

The Spybot updates contain all of the definition files and detection signatures which are used by the System Scan to search for and detect malware and viruses.

You are required to update Spybot before performing a System Scan to ensure that all of the latest definition updates are installed so that you are capable of protecting your PC from the latest threats.

Before updating Spybot, you should disable any other security programs that are running real time protection which may interfere with the Spybot update, causing it to fail.

To update Spybot:

– Open Spybot by right clicking on the Spybot icon and click “Run as Administrator”.

– Click “Advanced User Mode”

– Click on “Update”.

– In the Update window click the “Update” button to begin downloading the latest definition files.

If a file(s) fails to download during the updates, please close the updater then open it again.

After the status check is complete the update button will become active again.

When you re-select the update button the update should resume and complete successfully.

For more information, please view our video tutorial on Updating Spybot:

Licensed Edition:
Updating Spybot + Anti Virus

Free Edition:
Updating Spybot Using the Free Edition

If you are still unable to update Spybot, please take a screenshot of the update window and any other error messages you receive then send them to Team Spybot by using the link below to the Request Support page:

https://www.safer-networking.org/support/ticket/technical

See the following links for more information on how to take a screenshot:

Using Paint:
http://www.take-a-screenshot.org

Using the Sniping Tool:
http://windows.microsoft.com/en-ie/windows/use-snipping-tool-capture-screen-shots#1TC=windows-


FAQ Category: Error Messages, Spybot 2, Updates

Windows 10 Installation/Upgrade/Update Removed Spybot

If your copy of Spybot was not reinstalled correctly during the upgrade/update process to Windows 10, you can uninstall and reinstall Spybot using the instructions below to see if this solves your issue.

During the upgrade process, Windows 10 may detect Spybot as an incompatible program. It may move important files for Spybot, which will cause Spybot to stop functioning correctly.

There are two ways to fix this issue:

  1. Move the important files back to the Spybot Program Folder:

    • The files can be found in the folder:
      C:\Windows.old\Spybot – Search & Destroy 2
    • To fix Spybot, please move the contents of this folder to the Spybot program folder at:
      C:\Program Files (x86)\Spybot – Search & Destroy 2
      or for 32-bit PCs:
      C:\Program Files\Spybot – Search & Destroy 2
    • The “Windows.old” Spybot folder (C:\Windows.old\Spybot – Search & Destroy 2) can then be deleted.
    • If Spybot is still not functioning correctly after performing these steps and updating Spybot, please download and install Spybot 2.5 from here. This will overwrite your currently installed copy of Spybot.
  2. Delete the folder, and reinstall Spybot:

A simple way to check if your PC is 32 or 64-bit is to check if your “C:” drive contains a folder named “Program Files (x86)”. If it does, it is 64-bit.
A 32-bit PC will only contain a folder named “Program Files” (without the “(x86)” at the end), while a 64-bit PC will contain both folders.


FAQ Category: Download & Installation, Error Messages, Known Issues, Spybot 2

The Live Protection System Driver could not be deactivated/uninstalled

In the Live Protection Settings, if you click on “Uninstall Live Protection”, you may receive an error saying that “The Live Protection System Driver could not be deactivated/uninstalled.”

If you encounter this error, a reboot might be needed to completely deactivate Live Protection.

You must restart your PC for the changes to take effect, even though you may still receive the error message.

When you restart your PC, Live Protection should now be disabled.


FAQ Category: Error Messages, Known Issues, Live Protection, Settings, Spybot 2

When I try to uninstall Spybot it says that the unins000.msg / unins000.exe file(s) is missing. How do I replace it?

It is possible that the unins000.msg/unins000.exe file(s) was mistakenly deleted by another security program or the file(s) has become corrupted.

Missing unins000

To replace the file(s), you can download them for our Download Missing Files page:

Missing Files

Once you have downloaded the file(s), please copy them to the Spybot directory:
C:\Program Files (x86)\Spybot – Search & Destroy 2


FAQ Category: Download & Installation, Error Messages, Known Issues, Spybot 2