Error Sending Request: Error message displayed when downloading and installing Spybot 2

The “Error Sending Request :” error usually occurs when the license installer tries and fails to download the Spybot program.

To solve this, you can manually download Spybot using the instructions below:

  • If you are using Windows Vista or XP, please download and install Spybot 2.4 from here.
  • If you are using Windows 10, please download and install Spybot 2.5 from here.
  • Your license files will be added to the installation, activating all of the features of your paid edition.
  • If your license files were not installed correctly, please delete the folder “C:\Windows.old\Spybot – Search & Destroy 2”, and run the license installer again.

Error Sending Request ConnectionError Sending Request


FAQ Category: Download & Installation, Error Messages, Known Issues, Spybot 2

Running Spybot and Windows Defender – Windows 10 (Error 577)

User of Windows 10 may have noticed that Windows Defender will stop running in Windows 10 when Spybot is installed.

Windows will disable this program if it detects another antivirus program on your PC in order to prevent conflict between the multiple antivirus programs installed.

The Free Edition of Spybot also falls into this category, because it contains antivirus components from the paid editions.

To fix this issue, please disable Spybot’s Security Center Service using the instructions below, as this will prevent Windows from detecting Spybot as an antivirus program.

  • Open Spybot by right clicking on the Spybot icon and click “Run as Administrator”.
  • Open Settings (Tick the checkbox next to “Advanced User Mode” if you do not see “Settings”)
  • In Settings, go to the System Services tab.
  • Here, click “Stop” beside the Security Center Service.

After disabling the service and rebooting your PC, Windows Defender should function correctly again when it is run.

However, the antivirus programs could now conflict and cause issues.

To avoid this with Spybot, please also disable Live Protection / Real-Time Protection in either Spybot or Windows Defender.

You can find instructions for disabling Spybot’s Live Protection here.


FAQ Category: Download & Installation, Error Messages, Internet Protection, Known Issues, Live Protection, Spybot 2, System Services

Spybot 2.5 Prompt – Post Windows 10 Spybot-install

If you have installed Spybot recently, you may have noticed the appearance of a “Post Windows 10 Spybot-install” file on your Desktop after installation.

What is it?

  • This file was included in our updates for users upgrading to Windows 10.

    During the upgrade process, Spybot is likely to be uninstalled. It can be reinstalled by running this file, which will survive the upgrade process.

  • If this method does not work for you, please see here for reinstallation instructions.

What do I do with it?

  • If you do not plan to upgrade to Windows 10, this file can be deleted. You can get this file back if you need to by reinstalling Spybot.
  • You can also delete the folder:
    C:\Program Files\Common Files\AV\Spybot – Search and Destroy
  • If you do plan to upgrade to Windows 10, or already have, you can run this file to install Spybot 2.5. Changes have been made to this version of Spybot to improve compatibility.
  • If this does not work, please see here for instructions to reinstall Spybot.


    FAQ Category: Download & Installation, Error Messages, Known Issues, Spybot 2, Updates

Windows 10 Installation/Upgrade/Update Removed Spybot

If your copy of Spybot was not reinstalled correctly during the upgrade/update process to Windows 10, you can uninstall and reinstall Spybot using the instructions below to see if this solves your issue.

During the upgrade process, Windows 10 may detect Spybot as an incompatible program. It may move important files for Spybot, which will cause Spybot to stop functioning correctly.

There are two ways to fix this issue:

  1. Move the important files back to the Spybot Program Folder:

    • The files can be found in the folder:
      C:\Windows.old\Spybot – Search & Destroy 2
    • To fix Spybot, please move the contents of this folder to the Spybot program folder at:
      C:\Program Files (x86)\Spybot – Search & Destroy 2
      or for 32-bit PCs:
      C:\Program Files\Spybot – Search & Destroy 2
    • The “Windows.old” Spybot folder (C:\Windows.old\Spybot – Search & Destroy 2) can then be deleted.
    • If Spybot is still not functioning correctly after performing these steps and updating Spybot, please download and install Spybot 2.5 from here. This will overwrite your currently installed copy of Spybot.
  2. Delete the folder, and reinstall Spybot:

A simple way to check if your PC is 32 or 64-bit is to check if your “C:” drive contains a folder named “Program Files (x86)”. If it does, it is 64-bit.
A 32-bit PC will only contain a folder named “Program Files” (without the “(x86)” at the end), while a 64-bit PC will contain both folders.


FAQ Category: Download & Installation, Error Messages, Known Issues, Spybot 2

How do I download Spybot – Search & Destroy 2?

To download Spybot 2:

spybot24download

This will be downloaded to your default download location (by default, this should be your “Downloads” folder).

You can then run this file to install Spybot.


FAQ Category: Download & Installation, General, Spybot 2

How do I install Spybot – Search & Destroy 2?

To begin the installation of Spybot:

  • Double-click on the “spybot-2.4(.exe)” file to run the installer. If you do not have an installer, please download one from here.
  • You will then be asked to select your desired language for the installation.
  • Once you have selected the desired language, the installation wizard will begin.
  • Please follow the prompts in the wizard to complete the Installation.
  1. By selecting “I want to be protected without having to attend to it myself”, the wizard will install Spybot with its default settings.
  2. By selecting “I want more control, more feedback and responsibility”, the installer will allow you to customize some of the installation settings.

1-Install 1

  • It is recommended to restart your PC after installing Spybot.
  • After your PC has restarted, you can open Spybot by double-clicking on the “Start Center” icon on the Desktop.

Please update your Spybot database before performing a scan.

Please see here for instructions if you experience any issues downloading updates.


FAQ Category: Download & Installation, Spybot 2

How do I install my Spybot license?

To install your Spybot license:

  • Please download the “spybot2-license.exe” file which you should have received in an email, shortly after purchasing Spybot.
  • If you did not receive your Spybot license, please make a request to have your license resent to you.
  • You can then run this file to begin the installation. The installer will install your license files.
  1. If this is your 1st time installing Spybot, the installer will detect that Spybot has not been installed and will download and install the latest version.
  2. If you already have the Free Edition installed, the installer will detect the installation and add your license files to the program, activating all of the features of your Paid Edition.
  3. If you are replacing an existing license, the installer will detect the old license and will as you if you would like to “Install New License” or “Keep Existing License”.

When you re-open Spybot, you should now have a fully licensed version.

Issues you may encounter:

The license will not download:

If you are using Internet Explorer, your license file may be blocked by Windows Smartscreen. Please see here for instructions to temporarily disable Windows Smartscreen in Windows 10. This can be safely re-enabled when your license has been successfully downloaded.

The license will not run:

To fix this, please temporarily disable any other security software you may be running when installing Spybot, as this can cause Spybot to install incorrectly. These can be safely re-enabled once the installation is complete.

The license ran, but did not install (Windows 10):

If you upgraded to Windows 10, important Spybot files may have been moved. Please see here for a solution to this issue.

If this does not work, please try installing the Spybot license in “Safe Mode”. Please see here for instructions for booting in Download & Installation, Spybot 2, Spybot License

How do I uninstall Spybot – Search & Destroy 2?

To uninstall Spybot 2

  • Open the Start Menu.
  • Type “Control Panel” into the search box.
  • Click on “Small Icons” in the “View by” dropdown menu.
  • Click on “Programs & Features”.
  • You can then scroll down to “Spybot – Search & Destroy”, click it, and then press “Uninstall”.
  • This will open the uninstallation wizard.

1-Uninstall 2

Before uninstalling Spybot, it is recommended to undo Immunization to avoid issues with the uninstallation process.

It is also recommended to view Spybot’s Quarantine to restore any items you would like to keep that were detected by Spybot. Once Spybot is uninstalled, these files cannot be restored.

After Spybot has been uninstalled it is recommended to delete the following folders:

  1. C:\Program Files (x86)\Spybot – Search & Destroy 2

    Or on a 32-bit/x86 PC:
    C:\Program Files\Spybot – Search & Destroy 2

  2. C:\ProgramData\Spybot – Search & Destroy
    1. Please note that the “ProgramData” Folder is hidden.

      If you can’t find this folder, please check your folder properties to ensure hidden files/folders are displayed on your PC:

      • Open Windows Explorer (or any folder).
      • Click on “Organise”, then go to “Folder and search options”.
      • Click on “View”, then select “Show Hidden Files, Folders and Drives”.

      You should then restart your PC for the changes to take affect.


      FAQ Category: Download & Installation, Spybot 2

How do I upgrade to the latest version of Spybot 2?

To upgrade to the latest version of Spybot, please download the Spybot installer from here.

1-Uninstall

When you run the installer it will detect the older installation of Spybot and ask you to uninstall it.

This will run the uninstall wizard.

Once you have uninstalled the older version of Spybot, please restart your PC.

When your PC has restarted, the installation wizard should begin automatically.

Follow the steps in the installation wizard to complete the upgrade to the latest version.


FAQ Category: Download & Installation, Spybot 2

How do I reinstall Spybot 2?

To reinstall Spybot, please download the Spybot installer from here:

http://spybot-mirror.com/files/spybot-2.4.exe

When you run the installer it will detect the older installation of Spybot and ask you to uninstall it.

1-Uninstall

This will run the uninstall wizard.

Once you have uninstalled the older version of Spybot, please restart your PC.

When your PC has restarted, the installation wizard should begin automatically.

Follow the steps in the Installation wizard to complete the reinstallation of Spybot.

If you are using a licensed edition, you will need to redownload and run your license installer from the email you were sent at the time of purchase.

If you do not have access to your installer, you can request it from here:

https://www.safer-networking.org/contact/resend-license/


FAQ Category: Download & Installation, Spybot 2

When I try to uninstall Spybot it says that the unins000.msg / unins000.exe file(s) is missing. How do I replace it?

It is possible that the unins000.msg/unins000.exe file(s) was mistakenly deleted by another security program or the file(s) has become corrupted.

Missing unins000

To replace the file(s), you can download them for our Download Missing Files page:

Missing Files

Once you have downloaded the file(s), please copy them to the Spybot directory:
C:\Program Files (x86)\Spybot – Search & Destroy 2


FAQ Category: Download & Installation, Error Messages, Known Issues, Spybot 2

I installed the program in English but it opens in a foreign language. How do I set it back to English?

If you have installed Spybot in a foreign language, you can change the language back to English  from within Spybot’s Settings.

This may be difficult as the program is in a different language so the instructions are slightly misleading.

To change the language please do the following:

– Open the Spybot “Start Center”.

Start Center 2.4- Settings

– Click “Advanced User Mode”.

– Go to “Settings”.

– Then click on the “Language” tab.

You can then select your desired language.

Settings - Languages

Alternatively you could reinstall Spybot.

The 1st window of the installer allows you to select what language you would like to install Spybot in.

Please see the link below for instructions on how to reinstall Spybot:

https://www.safer-networking.org/faq/how-do-i-reinstall-spybot/


FAQ Category: Download & Installation, Known Issues, Languages, Spybot 2

How to download Spybot – Search & Destroy?

There are two options to download Spybot 2:

  1. You can choose a download location on our website. The displayed mirrors are either partners who provide servers to host Spybot, or our own servers. You can download from any of these, they are secure and all provide the latest version of Spybot.
  2. You can also choose the direct installation file.

Please always run Spybot as an Administrator to ensure it can function correctly, and download all updates before performing a scan.


FAQ Category: Download & Installation, Spybot 2

How to Uninstall Spybot 2

Spybot – Search & Destroy should uninstall from the Windows Add/Remove Software control panel without problems.

If this does not work, you can also run the uninstaller file manually. This file can be found at:
C:\Program Files (x86)\Spybot – Search & Destroy 2\unins000(.exe)

Or on a 32-bit/x86 PC:
C:\Program Files\Spybot – Search & Destroy 2\unins000(.exe)

The following directories will not be removed during the uninstall procedure. if you want these folder to be deleted, you will have to remove them manually.

Windows XP:
C:\Documents and Settings\All Users\Application Data\Spybot – Search & Destroy\

Windows Vista or Windows 7 or Windows 8:
C:\ProgramData\Spybot – Search & Destroy

(Please note that the Application Data Folder is hidden. So if you cannot find this folder please check your folder properties.)

Explanation: These folders contain your preferences settings for Spybot, and the backups that Spybot creates when the System Scan is run. When Spybot is uninstalled and removed from your PC, the backups it has created are also removed.

If you are using Windows 10 and Spybot is not working/uninstalling since the upgrade, please see here for a solution to this issue.


FAQ Category: Download & Installation, Spybot 2