The detected items were not removed during the scan. How do I remove these items?

If the detected items were not removed by a scan, you can try to remove them again by running SDCleaner manually.

  • Navigate to the Spybot program folder:
    C:\Program Files (x86)\Spybot – Search & Destroy 2

    Or on a 32-bit/x86 PC:
    C:\Program Files\Spybot – Search & Destroy 2

  • Right-click the file “SDCleaner(.exe)”, file and choose the option to “Run as Administrator”.
  • Click on “Rescan Detected”. This will open up the System Scan Window and scan for all the items that were previously detected in a scan.
  • When the scan is finished you can select “Fix Selected” in the SDCleaner window.

Alternatively, you can try a scan in Safe Mode as the malware could be affecting the removal process.

  • To do this, reboot your PC. As it is restarting, hold “F8” until a boot menu appears.
  • In the boot menu, choose “Safe Mode with Networking”.
  • You can then open Spybot as an administrator in this mode and perform another scan.
    • Open Spybot by right-clicking on the Spybot icon and choosing the option to “Run as administrator”.
    • Run as Administrator

    • Go to System Scan.
    • Once you have scanned using Spybot, restart your machine through the Shutdown options.
    • Please see the following links for more information on entering Safe Mode.

      Windows 10
      Windows 8
      Windows 7
      Windows Vista
      Windows XP

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