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Manual Removal Guide for PU.RegistryCleanerOnline

May 3rd, 2017
The following instructions have been created to help you to get rid of "PU.RegistryCleanerOnline" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.

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Threat Details:

Categories:

  • pups

Description:

PU.RegistryCleanerOnline is a basic registry cleaner that also includes a fake security warning. The warning tells the user to call a support number and talk to a technician.

Links (be careful!):

: ttp://registrycleaner.online

Removal Instructions:

Installed Software List:

You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D or RunAlyzer to locate and get rid of these entries.

  • Products that have a key or property named "{83E7BF5D-80BF-4694-8A4E-1731AF41AA90}".
  • Products that have a key or property named "Registry Cleaner 5.0.0".

Files:

Please use Windows Explorer or another file manager of your choice to locate and delete these files.

  • The file at "<$APPDATA>\Microsoft\Installer\{83E7BF5D-80BF-4694-8A4E-1731AF41AA90}\registryonline_1.exe".
  • The file at "<$APPDATA>\Microsoft\Installer\{83E7BF5D-80BF-4694-8A4E-1731AF41AA90}\WMPNewtworksSvcx_1.exe".
  • The file at "<$APPDATA>\Registry Cleaner\Registry Cleaner\fileName.bat".
  • The file at "<$APPDATA>\Registry Cleaner\Registry Cleaner\installdetails.txt".
  • The file at "<$APPDATA>\Registry Cleaner\Registry Cleaner\Interop.Scripting.dll".
  • The file at "<$APPDATA>\Registry Cleaner\Registry Cleaner\PlatformInfo.dll".
  • The file at "<$APPDATA>\Registry Cleaner\Registry Cleaner\RegistryCleaner.exe.config".
  • The file at "<$APPDATA>\Registry Cleaner\Registry Cleaner\RegistryCleaner.exe".
  • The file at "<$APPDATA>\Registry Cleaner\Registry Cleaner\RegistryCleaner.xml".
  • The file at "<$APPDATA>\Registry Cleaner\Registry Cleaner\supportfiles\installationdate.txt".
  • The file at "<$APPDATA>\Registry Cleaner\Registry Cleaner\supportfiles\installdetailsnew.txt".
  • The file at "<$APPDATA>\Registry Cleaner\Registry Cleaner\supportfiles\IntelliTraces.exe".
  • The file at "<$APPDATA>\Registry Cleaner\Registry Cleaner\supportfiles\Interop.IWshRuntimeLibrary.dll".
  • The file at "<$APPDATA>\Registry Cleaner\Registry Cleaner\supportfiles\Interop.Scripting.dll".
  • The file at "<$APPDATA>\Registry Cleaner\Registry Cleaner\supportfiles\PlatformInfo.dll".
  • The file at "<$APPDATA>\Registry Cleaner\Registry Cleaner\supportfiles\WMPNewtworksSvcx.exe.config".
  • The file at "<$APPDATA>\Registry Cleaner\Registry Cleaner\supportfiles\WMPNewtworksSvcx.exe".
  • The file at "<$DESKTOP>\RegistryCleaner.lnk".
  • The file at "<$LOCALAPPDATA>\Caphyon\Advanced Installer\{83E7BF5D-80BF-4694-8A4E-1731AF41AA90}\WRC9Setup.exe".
  • The file at "<$STARTUP>\WMPNewtworksSvcx.exe.lnk".
  • The file at "<$STARTUP>\WMPNewtworksSvcx.lnk".

Make sure you set your file manager to display hidden and system files. If PU.RegistryCleanerOnline uses rootkit technologies, use the rootkit scanner integrated into Spybot-S&D 2.x or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!

Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D to remove them.

Folders:

Please use Windows Explorer or another file manager of your choice to locate and delete these folders.

  • The directory at "<$APPDATA>\Microsoft\Installer\{83E7BF5D-80BF-4694-8A4E-1731AF41AA90}".
  • The directory at "<$APPDATA>\Registry Cleaner\Registry Cleaner 5.0.0\install".
  • The directory at "<$APPDATA>\Registry Cleaner\Registry Cleaner 5.0.0".
  • The directory at "<$APPDATA>\Registry Cleaner\Registry Cleaner\supportfiles".
  • The directory at "<$APPDATA>\Registry Cleaner\Registry Cleaner".
  • The directory at "<$APPDATA>\Registry Cleaner".
  • The directory at "<$SYSDRIVE>\regback".

Make sure you set your file manager to display hidden and system files. If PU.RegistryCleanerOnline uses rootkit technologies, use our RootAlyzer or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!

Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D to remove them.

Registry:

You can use regedit.exe (included in Windows) to locate and delete these registry entries.

  • Delete the registry key "{83E7BF5D-80BF-4694-8A4E-1731AF41AA90}" at "HKEY_CURRENT_USER\Software\Caphyon\Advanced Installer\LZMA\".
  • Delete the registry key "D5FB7E38FB084964A8E47113FA14AA09" at "HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\".
  • Delete the registry key "Registry Cleaner" at "HKEY_CURRENT_USER\Software\".
  • Delete the registry key "RegistryCleaner" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ESENT\Process\".
  • Delete the registry value "<$APPDATA>\Registry Cleaner\Registry Cleaner\" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\".
  • Delete the registry value "<$APPDATA>\Registry Cleaner\Registry Cleaner\supportfiles\" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\".

If PU.RegistryCleanerOnline uses rootkit technologies, use our RegAlyzer, RootAlyzer or our Total Commander anti-rootkit plugins.

Final Words:

If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,

  1. Please read these instructions before requesting assistance,
  2. Then start your own thread in the Malware Removal Forum where a volunteer analyst will advise you as soon as available.