Why do I receive the error message that there is a problem in Hijackers.sbi and I should look into the Include errors.log file?

This error usually is the result of updates you have missed or installed only partially. To solve the problem, please install all updates checked by default at least, if not all. If you do not want to use the update function of Spybot-S&D, take a look at the download page here and download all manual updaters.

The cause of this problem are extensions to the detection engine which provide new ways of detecting malware. These updates are usually labeled Plugin, contrary to the weekly Detection update, and might therefore be overlooked. Since version 1.4 Spybot-S&D allows you to hide these messages, but this is generally not recommended since missing plugins might mean missing or reduced chances to find the latest malware.


FAQ Category: Error Messages, Spybot 1.6

Why do I receive the error message “ws2_32.dll missing” (and others)?

Spybot – Search & Destroy 1.4 was incompatible with Windows 95, while version 1.3 or earlier and version 1.5 and later are compatible. However, the lack of following updates usually causes problems:

HTML Help 1.3
If you receive the message “Error message: HHCTRL.OCX is missing”, you are probably using an old version of Internet Explorer, thus the needed HTML help components are not installed.
Winsock2
If you receive the message “Error message: WS2_32.DLL is missing”, you need a Winsock update for Windows 95. More information is available in Microsoft’s knowledgebase.
Active Accessibility 1.3
Spybot-S&D tries to support solutions for disabled people, so you need to install the Active Accessibility runtime package if you receive complaints about problems in oleacc.dll.
Common Controls
Spybot-S&D might also need this update if things are not probably displayed or you receive messages about other missing functions.
Shell Folders
If you are running one of the older Windows 95 releases and do not even have Internet Explorer 4, you need this update for a newer SHFolder.dll, which is responsible for the Application Data folder used by many applications to store data.
We recommend these Windows 95 updates in any case, and we have included an option to download and install missing updates in the installer of Spybot-S&D 1.5 and later.


FAQ Category: Error Messages, Spybot 1.6

Why do I receive the error message “No Zip File specified” when I update or fix?

This happens if you have ZipMagic from Aladdin Systems (to my knowledge it came from Ontrack before) installed. ZipMagic displays all zip files as folders, and even denies other applications access to the real zip file.

To allow another application direct access to zip files, ZipMagic has a setting somewhere on its Options page. You need to add SpybotSD.exe there. Instructions from kind user follow:

Open the ZipMagic properties.
Click on the icon Applications at the left.
Check the option These applications see Zip files as files.
Press the Add… button.
Select the SpybotSD executable in the dialog appearing (usually C:\Program files\Spybot – Search & Destroy\SpybotSD.exe).
This will tell ZipMagic to allow Spybot-S&D access to zip files again.


FAQ Category: Error Messages, Spybot 1.6

Why do I receive the error message “framedyn.dll is missing”?

You will find more information on this error on Microsofts support pages or on our Forums.


FAQ Category: Error Messages, Spybot 1.6

Why do I receive the error message “User abort”?

Did you use a beta version of Spybot – Search&Destroy earlier? We recommend a fresh install of Spybot – Search&Destroy. Please uninstall your version of Spybot – Search&Destroy considering this information. It is important to use the very small fix described there.

Then, make a fresh install of Spybot – Search&Destroy. You will find links to several download locations on our download page. You will also have to update your new version using the integrated updater (or download the manual updaters as well). This should solve the problem.

More informations about this problem is available in our forum:

SB Automatically “User Aborts”
Spybot Scan aborts itself
scan aborted by user
Scan aborted ny S&D with no input, please HELP
User Abort
Scan aborts prematurely


FAQ Category: Error Messages, Spybot 1.6

Why do I receive the error message “Problems in the include file (Trojans.sbi)”?

This is usually caused by running an outdated version of Spybot-S&D.

Please download our current version Spybot – Search & Destroy 1.6.2. That should fix it. You will find links to several download locations on our download page.


FAQ Category: Error Messages, Spybot 1.6

Why do I receive the error message “Server name or address could not be resolved”?

During the installation, Spybot tries to download the updates. Whenever a connection attempt to the update server fails, this message is displayed.
You can disable this function in the wizard itself.
Just untick the checkbox in front of “download updates during installation” or “Download Updates immediately”.
The updates can be downloaded when Spybot has been installed.

There is a “How to” for installing updates here that explains in greater detail how you go about downloading updates.


FAQ Category: Error Messages, Spybot 1.6

Why do i receive the error message “No disk in the drive”?

This is a known problem which can occur in Windows. The problem is usually caused by having Drive C assigned to a device with removable media. If you have that situation then either put media in Drive C or reassign the device to another letter.

For instructions for reassigning the device to another letter please refer to Microsoft’s website.


FAQ Category: Error Messages, Spybot 1.6