What can I do if Spybot – Search & Destroy freezes during the scan?

If Spybot freezes during a scan:

  • Please ensure you are running Spybot as an administrator. You can do this by right-clicking the Spybot icon and choosing the option to “Run as Administrator”.
  • Please also ensure you have installed all available updates for Spybot. Please see here if you experience any issues downloading updates.
  • Please disable all other security programs that you run, and close all other programs during the work with Spybot 2.
  • Also run a scan in safe mode.
  • It should also help to deactivate the scanning for usage tracks and Cookies.
    To do this, please go to:

    1. Start Center > Settings (tick the checkbox next to “Advanced user mode” if you do not see “Settings”)
    2. Now browse to the “Categories” tab.
    3. Here, untick the checkboxes in front of “Malware detection – Cookies.sbi” and “Usage Tracks – Tracks.uti”.
    4. Click “Apply” and “OK”, and restart Spybot for your changes to take effect.
    5. Settings can also be launched via SDTray (the small Spybot 2 icon beside your systems clock in the taskbar).
  • If this does not help, please delete the contents of your Windows temp folder (C:\Windows\Temp\) and try it again.
  • Also, you might want to disable the “Create system restore point” option when fixing spyware/usage tracks option.
    To do this, please go to:

    1. Start Center > Settings (tick the checkbox next to “Advanced user mode” if you do not see “Settings”)
    2. Now browse to the “Dialogs” tab.
    3. Disable the checkboxes in front of Cleaner:
      “Offer to create a system restore point.” and “Create restore point if dialog not shown.”.
    4. Click “Apply” and “OK”, and restart Spybot for your changes to take effect.

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