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Manual Removal Guide for USTechSupport.MyCleanPC

June 19th, 2017
The following instructions have been created to help you to get rid of "USTechSupport.MyCleanPC" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.

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Threat Details:

Categories:

  • pups

Description:

USTechSupport.MyCleanPC is a fraudulent system registry cleaner. The EULA is displayed in a badly readable font. The EULA and privacy policy is marked to be accepted by default. After installation and after every reboot USTechSupport.MyCleanPC does a scan and shows thousands of entries which should be cleaned, the number includes fragmented disk space so the user is scared by the high number. Cleaning requires a paid registration while there is little to no user benefit.

Removal Instructions:

Files:

Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D to remove them.

Folders:

Please use Windows Explorer or another file manager of your choice to locate and delete these folders.

  • The directory at "<$LOCALSETTINGS>\Temp\USTechSupportStub_v1.0_smartdownload".

Make sure you set your file manager to display hidden and system files. If USTechSupport.MyCleanPC uses rootkit technologies, use our RootAlyzer or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!

Registry:

You can use regedit.exe (included in Windows) to locate and delete these registry entries.

  • Delete the registry key "{1EBF37B1-7B87-43C8-9DB7-11AD9920E948}_is1" at "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\".
  • Delete the registry key "PC Optimizer" at "HKEY_LOCAL_MACHINE\SOFTWARE\USTechSupport\".
  • Delete the registry value "MyCleanPC PC Optimizer" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\".

If USTechSupport.MyCleanPC uses rootkit technologies, use our RegAlyzer, RootAlyzer or our Total Commander anti-rootkit plugins.

Final Words:

If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,

  1. Please read these instructions before requesting assistance,
  2. Then start your own thread in the Malware Removal Forum where a volunteer analyst will advise you as soon as available.
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