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Manual Removal Guide for PU.PinnaclePCPerformance

March 13th, 2017
The following instructions have been created to help you to get rid of "PU.PinnaclePCPerformance" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.

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Threat Details:

Categories:

  • pups

Description:

PU.PinnaclePCPerformance is a program that tries to improve the system speed. After it detects possible stability problems it only fixes them if the user buys a license.
A license costs 29.95 EUR (February 2017).

Links (be careful!):

: ttp://pinnaclepcperformance.com

Removal Instructions:

Autorun:

Please use Spybot-S&D, RunAlyzer or msconfig.exe to remove the following autorun entries.

  • Entries named "Pinnacle PC Performance_Logon" and pointing to "?<$PROGRAMFILES>\Pinnacle PC Performance\ppcp.exe? startupshow".

Files:

Please use Windows Explorer or another file manager of your choice to locate and delete these files.

  • The file at "<$APPDATA>\FileOpenerWindows\wfo.exe".
  • The file at "<$COMMONAPPDATA>\PPCPValidator\PPCPValidatorService.exe".
  • The file at "<$COMMONDESKTOP>\Pinnacle PC Performance.lnk".
  • The file at "<$COMMONPROGRAMS>\Pinnacle PC Performance\Buy Pinnacle PC Performance.lnk".
  • The file at "<$COMMONPROGRAMS>\Pinnacle PC Performance\Pinnacle PC Performance.lnk".
  • The file at "<$COMMONPROGRAMS>\Pinnacle PC Performance\Uninstall Pinnacle PC Performance.lnk".
  • The file at "<$FILE_EXE>\Pinnacle PC Performance\ppcp.exe".
  • The file at "<$PROGRAMFILES>\Pinnacle PC Performance\unins000.exe".

Make sure you set your file manager to display hidden and system files. If PU.PinnaclePCPerformance uses rootkit technologies, use the rootkit scanner integrated into Spybot-S&D 2.x or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!

Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D to remove them.

Folders:

Please use Windows Explorer or another file manager of your choice to locate and delete these folders.

  • The directory at "<$APPDATA>\FileOpenerWindows".
  • The directory at "<$APPDATA>\pinnaclepcperformance.com".
  • The directory at "<$COMMONAPPDATA>\pinnaclepcperformance.com".
  • The directory at "<$COMMONAPPDATA>\PPCPValidator".
  • The directory at "<$COMMONPROGRAMS>\Pinnacle PC Performance".
  • The directory at "<$PROGRAMFILES>\Pinnacle PC Performance".

Make sure you set your file manager to display hidden and system files. If PU.PinnaclePCPerformance uses rootkit technologies, use our RootAlyzer or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!

Registry:

You can use regedit.exe (included in Windows) to locate and delete these registry entries.

  • Delete the registry key "{0C525D7C-2A9C-4C1C-9E0E-5A9EFF92DB25}_is1" at "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall\".
  • Delete the registry key "pinnaclepcperformance.com" at "HKEY_CURRENT_USER\Software\".
  • Delete the registry key "pinnaclepcperformance.com" at "HKEY_LOCAL_MACHINE\SOFTWARE\".
  • Delete the registry key "ppcp-pr" at "HKEY_LOCAL_MACHINE\SOFTWARE\".
  • Delete the registry key "PPCPValidator" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\".
  • Delete the registry key "PPCPValidator" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Eventlog\Application\".
  • Delete the registry key "PPCPValidator" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\".
  • Delete the registry key "PPCPValidator" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Eventlog\Application\".
  • Delete the registry key "PPCPValidator" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\".
  • Delete the registry key "PPCPValidator" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Eventlog\Application\".
  • Delete the registry key "PPCPValidatorService" at "HKEY_LOCAL_MACHINE\SOFTWARE\".

If PU.PinnaclePCPerformance uses rootkit technologies, use our RegAlyzer, RootAlyzer or our Total Commander anti-rootkit plugins.

Final Words:

If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,

  1. Please read these instructions before requesting assistance,
  2. Then start your own thread in the Malware Removal Forum where a volunteer analyst will advise you as soon as available.