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Manual Removal Guide for PU.DriverSupport

August 3rd, 2017
The following instructions have been created to help you to get rid of "PU.DriverSupport" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.

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Threat Details:

Categories:
  • pups

Description:
PU.DriverSupport is an application for automated driver updates. The free version only scans for outdated drivers. If the user wants to install the drivers, he has to buy an annual license for $9,99 (status: July 2017).
Removal Instructions:

Files:

Please use Windows Explorer or another file manager of your choice to locate and delete these files.
  • The file at "<$LOCALSETTINGS>\Temp\DriverSupport.exe".
  • The file at "<$PROGRAMFILES>\Driver Support\Agent.CPU.exe".
  • The file at "<$PROGRAMFILES>\Driver Support\DriverSupport.Updater.exe".
  • The file at "<$PROGRAMFILES>\Driver Support\ISUninstall.exe".
  • The file at "<$PROGRAMFILES>\Driver Support\svc\DriverSupportAO.exe".
  • The file at "<$PROGRAMFILES>\Driver Support\svc\DriverSupportAOsvc.exe".
  • The file at "<$PROGRAMFILES>\Driver Support\svc\ipterbg.exe".
  • The file at "<$PROGRAMFILES>\Driver Support\svc\ipteup.exe".
  • The file at "<$PROGRAMFILES>\Driver Support\svc\pmtu.exe".
  • The file at "<$PROGRAMFILES>\Driver Support\svc\sigverify.exe".
  • The file at "<$PROGRAMFILES>\Driver Support\svc\uninstall.exe".
  • The file at "<$PROGRAMFILES>\Driver Support\svc\viometer.exe".
  • The file at "<$PROGRAMFILES>\Driver Support\Uninstall.exe".
  • The file at "<$PROGRAMS>\Driver Support\Driver Support.lnk".
  • The file at "<$PROGRAMS>\Driver Support\Uninstall Driver Support.lnk".
  • The file at "<$WINDIR>\Tasks\Driver Support.job".
  • The file at "<$WINDIR>\Tasks\Driver Support-RTMRules.job".
  • The file at "<$WINDIR>\Tasks\Driver Support-RTMScan.job".
  • The file at "<$WINDIR>\Tasks\Driver Support-RTMScanRunOnce.job".
  • The file at "<$WINDIR>\Tasks\Driver Support-RTMUpdater.job".
Make sure you set your file manager to display hidden and system files. If PU.DriverSupport uses rootkit technologies, use the rootkit scanner integrated into Spybot-S&D 2.x or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!

Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D to remove them.

Folders:

Please use Windows Explorer or another file manager of your choice to locate and delete these folders.
  • The directory at "<$COMMONAPPDATA>\Driver Support\Driver Support".
  • The directory at "<$PERSONAL>\Downloads\Driver Support\Driver Support".
  • The directory at "<$PROGRAMFILES>\Driver Support\svc".
  • The directory at "<$PROGRAMFILES>\Driver Support".
  • The directory at "<$PROGRAMS>\Driver Support".
Make sure you set your file manager to display hidden and system files. If PU.DriverSupport uses rootkit technologies, use our RootAlyzer or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!

Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D to remove them.

Registry:

You can use regedit.exe (included in Windows) to locate and delete these registry entries.
  • Delete the registry key "driversupport.com" at "HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\DOMStorage\".
  • Delete the registry key "driversupport.com" at "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\".
  • Delete the registry key "DriverSupport.exe" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\".
  • Delete the registry key "DriverSupport" at "HKEY_CURRENT_USER\Software\".
  • Delete the registry key "DriverSupport" at "HKEY_LOCAL_MACHINE\SOFTWARE\".
  • Delete the registry key "DriverSupport" at "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\".
  • Delete the registry key "DSAO" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\".
  • Delete the registry key "DSAO" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\".
  • Delete the registry key "DSAO" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\".
  • Delete the registry key "LEGACY_DSAO" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\".
  • Delete the registry key "LEGACY_DSAO" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Enum\Root\".
  • Delete the registry key "LEGACY_DSAO" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Enum\Root\".
  • Delete the registry value "DriverSupport.exe" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION\".
  • Delete the registry value "DriverSupport.exe" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_GPU_RENDERING\".
If PU.DriverSupport uses rootkit technologies, use our RegAlyzer, RootAlyzer or our Total Commander anti-rootkit plugins.

There are more registry entries that cannot be safely described in simple words. Please use Spybot-S&D to remove them.

Final Words:

If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
  1. Please read these instructions before requesting assistance,
  2. Then start your own thread in the Malware Removal Forum where a volunteer analyst will advise you as soon as available.