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Manual Removal Guide for Win32.Agent.heqj

October 19th, 2016
The following instructions have been created to help you to get rid of "Win32.Agent.heqj" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.

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Threat Details:


  • trojan


Win32.Agent.heqj installs several exectuable files and a system file in the system directory.

Removal Instructions:

Installed Software List:

You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D or RunAlyzer to locate and get rid of these entries.

  • Products that have a key or property named "inethnfd".


Please use Windows Explorer or another file manager of your choice to locate and delete these files.

  • The file at "<$COMMONPROGRAMFILES>\Config\uninstinethnfd.exe".
  • The file at "<$SYSDIR>\drivers\nethfdrv.sys".
  • The file at "<$SYSDIR>\hfnapi.dll".
  • The file at "<$SYSDIR>\hfpapi.dll".
  • The file at "<$SYSDIR>\installd.exe".
  • The file at "<$SYSDIR>\nethtsrv.exe".
  • The file at "<$SYSDIR>\netupdsrv.exe".

Make sure you set your file manager to display hidden and system files. If Win32.Agent.heqj uses rootkit technologies, use the rootkit scanner integrated into Spybot-S&D 2.x or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!

Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D to remove them.

Final Words:

If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,

  1. Please read these instructions before requesting assistance,
  2. Then start your own thread in the Malware Removal Forum where a volunteer analyst will advise you as soon as available.
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