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Fix for recent Spybot update error (updated 19th Sept 2016)

July 20th, 2016

Some users have reported that they are unable to download the most recent updates for Spybot. Instructions to fix this issue can be found below.

A list of more common updating issues can be found here.

Download and install our new updater:

Our technicians have created a new Updater Installer file that will stop the existing Update Service and replace it with a new one.

You can download it from here, or using the link below:


If this does not work for you then please try downloading the new updater from here:


Please run the installer by right-clicking the file and choosing the option to “Run as administrator”.

Once you have run the installer, it should close automatically.

A new window should then open displaying the “AV Update Issue Tester Tool”.

You can then try to update Spybot again.

  • Open Spybot by right clicking on the Spybot icon and click “Run as Administrator”.
  • Tick the checkbox next to “Advanced User Mode”, if this is unticked.
  • Click on “Update”.
  • In the update window that appears, click “Update” to install the latest updates.

We apologise for the inconvenience, and we thank you for your patience in resolving this issue.

If you are still experiencing issues with updates, please take a screenshot of this window and attach it to an email to our support team.

See the following links for more information on how to take a screenshot:


This will allow us to better understand the issue that is causing the update failure which will enable us to come up with a permanent solution, if the initial fix does not solve the issue.