Some users have reported that they are unable to download the most recent updates for Spybot. Instructions to fix this issue can be found below.
A list of more common updating issues can be found here.
Run the update manually:
Please go to the Spybot program folder:
C:\Program Files (x86)\Spybot – Search & Destroy 2\
Here, run the file “spybot2-install-bdcore-update-2016.exe” by right-clicking the file and choosing the option to “Run as administrator”.
If the file is not present, you can download spybotsd2-install-bdcore-update-2016.exe from here.
When this file has been downloaded, copy it into your Spybot program folder and run it as an administrator using the instructions above.
After this file has been downloaded, copied, and run, please reboot your PC and then try to update Spybot again as an administrator.
If you are still also experiencing update issues, please try the following workarounds to try and solve the problem:
Please temporarily disable Spybot’s Scanner Service:
- Open Spybot by right-clicking on the Spybot icon and choosing the option to “Run as Administrator”.
- In the Start Center, open “Settings” (tick the checkbox next to “Advanced user mode” if you do not see “Settings”.
- In Settings, go to the System Services tab.
- Here you can stop the Scanner Service.
You can then try to update again:
- Open the Updater by right-clicking on the “Update” button in the Start Center, and choosing the option to “Run as Administrator”.
- Once the update has completed successfully, the scanner service can be restarted.
If this does not work, please try the following:
- Please change the system date on your PC to a date in the near future. This will allow the file that is causing the issue to be updated.
Click here for instructions for changing the System Clock. - Once you have changed the system clock to a future date and time, please try to update again using the instructions provided above.
- If the update does not work correctly, please reboot your PC and try again.
- When these steps are completed, the System Clock can be reset to the current date without affecting the functioning of Spybot.
If you are still experiencing issues with updates, please contact our Support Team.
